Description
Your flight was cancelled at the last minute, delayed for hours, or you were denied boarding on an overbooked flight. Indian airlines must follow passenger rights rules issued by the Directorate General of Civil Aviation, which fix when compensation, refunds, meals and hotel stays must be provided. This answer explains those entitlements in plain language, the exceptions airlines rely on, and how to claim through the airline, AirSewa and the Consumer Commission.
What the answer covers
- The DGCA rules that apply and when compensation is payable
- Compensation amounts for cancellation, denied boarding and downgrade
- What airlines must provide during long delays
- When airlines can refuse compensation
- Escalation through AirSewa, the consumer helpline and the Consumer Commission
- Documents to collect at the airport
General legal information, not legal advice. Instant PDF after payment.
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