Last updated: 18 October 2026
All Lexfolio products are digital. Once a file has been downloaded or a test, course or answer has been opened, it cannot be “returned”. This policy explains when you can cancel an order and when we refund it.
1. Cancellation before use
You may cancel an order within 24 hours of payment if you have not downloaded any file, opened any test or course, or revealed any answer from that order. Write to support@lexfolio.in with your order number and we will refund the full amount.
2. When we will refund
We will refund your payment in full, even after the 24 hour window, if:
- you were charged but did not receive access to the product, and we cannot fix the problem within 48 hours of your complaint;
- you were charged twice, or more than once, for the same order;
- a file is corrupt or will not open, and we cannot send you a working copy within 48 hours of your complaint;
- the product is materially different from its description on the product page, for example it is in a different language or covers a substantially different syllabus.
3. When we cannot refund
Because digital products can be copied once accessed, we cannot refund an order:
- after any file in it has been downloaded, or any test, course or answer in it has been opened, except in the cases listed in section 2;
- because you changed your mind, bought the wrong product by mistake after using it, or no longer need it;
- because of your marks, result or selection in any examination;
- where an account has been suspended for sharing or reselling products, or for any other breach of our Terms of Use.
If you bought the wrong product by mistake and have not used it, write to us. We will try to swap it for the product you meant to buy.
4. How to ask for a refund
Email support@lexfolio.in from the email address you used to order, with:
- your order number;
- the product name;
- the reason for your request and, for technical problems, a screenshot if possible.
Please write within 7 days of the order date. We will acknowledge your request within 48 hours.
5. How refunds are paid
Approved refunds are made to the original payment method through Razorpay within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show the credit. We do not charge any fee for refunds.
6. Failed payments
If money was deducted from your account but the order did not go through, it is usually reversed automatically by your bank or by Razorpay within 5 to 7 working days. If it is not, write to us with the transaction details and we will help you trace it.
7. Questions and complaints
If you are unhappy with our decision, you may write to our Grievance Officer, whose details are on our Contact page.