Description
File your consumer complaint correctly, the first time
Most consumer complaints run into trouble on a few basic points: the wrong Commission, the wrong fee, limitation, or a complaint that does not show why the buyer is a consumer. This kit explains each of them in plain language and then gives you complete, editable formats in English and Hindi, written from the Act, the Rules and the Regulations.
What is inside
- Filing guide: who is a consumer under section 2(7) and the commercial purpose exclusion, defect, deficiency, unfair trade practice and product liability.
- Which Commission: pecuniary limits under the 2021 Jurisdiction Rules (District up to Rs 50 lakh, State up to Rs 2 crore, National above) and territorial options under section 34(2), including filing where you live or work.
- Complete court fee table under rule 7 of the 2020 Rules as amended in 2023 (nil up to Rs 5 lakh).
- Time limits table: two-year limitation, admission, reply, mediation, disposal, review and appeals with pre-deposit.
- Online filing on e-Jagriti, step by step, and the number of sets for physical filing.
- Mediation under section 37, reliefs under section 39, enforcement and penalty for non-compliance.
- What to attach, drafting tips, common mistakes, leading Supreme Court rulings and a filing checklist.
- English formats: consumer complaint under section 35 with prayer and verification, supporting affidavit, list of dates and events, index of documents, memo of parties, application for condonation of delay, authority letter for a representative and a brief pre-complaint notice.
- Hindi formats: परिवाद (धारा 35), समर्थन में शपथपत्र, प्रतिनिधि हेतु प्राधिकार पत्र.
Up to date
Reflects the Consumer Protection Act, 2019 and the rules and regulations under it as on 18 October 2026, including the e-Jagriti portal that replaced e-Daakhil for online filing.
Format and delivery
- Editable Word file (.docx) and a 33 page PDF.
- Instant download from My account after payment. Download links stay valid for one year, up to 10 downloads.
- Free updates within that year if the law changes.
Who it is for
Consumers who want to file their own complaint, young advocates and law students who want a reliable starting draft, and small businesses that need to understand the process.
Model formats and general guidance only. Not legal advice. Licensed for the buyer’s personal use; sharing or resale is not permitted.
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