Description
You returned an item or cancelled an order on a shopping app or website, and the refund still has not arrived, or the platform keeps saying it is being processed. Online sellers and marketplaces in India are bound by specific e-commerce consumer rules, with fixed timelines for handling grievances. This answer explains those rules, the escalation path through the National Consumer Helpline and the Consumer Commission, and what to do if the seller turns out to be a scam.
What the answer covers
- The grievance officer timelines e-commerce platforms must follow
- How to use the National Consumer Helpline effectively
- When to raise a card chargeback or UPI dispute
- Where you can file a consumer complaint against an online seller
- How to tell a refund dispute from a cyber fraud, and what to do in each case
- Proof to keep from the order to the refund
General legal information, not legal advice. Instant PDF after payment.
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