Description
You bought a product that turned out to be defective, and the shop, service centre or brand keeps delaying, refusing a replacement or denying a refund. Indian consumer law gives buyers strong remedies against both the seller and the manufacturer, and you can usually pursue them yourself without an advocate. This answer explains your rights under the Consumer Protection Act, 2019, where and how to file, the fees involved and what the Consumer Commission can order.
What the answer covers
- How the law defines a defect and when refusing a refund becomes an unfair trade practice
- Whom to make a party: seller, manufacturer or both
- Which Commission to approach and where you can file from
- Filing fees, the limitation period and the expected timeline
- The reliefs the Commission can award and how orders are enforced
- A checklist of proof to collect
General legal information, not legal advice. Instant PDF after payment.
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