Description
Every year lakhs of Indians lose money they could have recovered: a defective phone the seller will not take back, a refund an app never pays, a flat delayed for years, an insurance claim rejected in one line, a coaching centre that keeps a full year’s fee. The Consumer Protection Act, 2019 gives them a cheap and powerful remedy, often with no fee at all, but most people do not know where to file, by when, or how to prove their case. This course takes you from the first written complaint to a filed consumer case on e-Jagriti, and on to appeals and recovery, with exact sections, limits, fees, portals and model formats.
What you will learn
- Who is a consumer under s.2(7), and how the commercial-purpose exclusion and the self-employment exception work
- Deficiency in service, defects, unfair trade practices, unfair contracts and product liability (ss.82 to 87)
- First steps that win cases: evidence, written complaints, the National Consumer Helpline (1915, WhatsApp 8800001915) and the INGRAM portal, and legal notices
- Which Commission to choose under the 2021 Jurisdiction Rules (₹50 lakh and ₹2 crore limits) and where to file under s.34(2), including where you live or work
- The two-year limitation (s.69), condonation of delay, and the graded fee table (nil up to ₹5 lakh)
- Filing step by step on e-Jagriti, which replaced e-Daakhil from 1 January 2025, with complaint and affidavit formats
- Hearings, evidence by affidavit, mediation, appeals with the 50% deposit (ss.41, 51, 67), execution (s.71) and the penalty for non-compliance (s.72)
- Sector guides for e-commerce, telecom, real estate and RERA, banking and the RBI Ombudsman, insurance and the Insurance Ombudsman, medical negligence, coaching and airlines
Who this course is for
Ordinary buyers who have been let down by online shopping sites, builders, banks, insurers, airlines, hospitals, coaching centres, telecom companies and other service providers, and anyone helping a family member file a complaint. No legal background is needed.
How the course works
6 modules and 18 self-paced text lessons with worked examples from Indian cities. Each module ends with a 5-question quiz. The final module includes a step-by-step action plan, a filing checklist and model formats for a legal notice, a consumer complaint and an affidavit.
How the certificate works
- Final test of 30 multiple-choice questions, mostly practical scenarios
- 45 minutes, pass mark 60%, retry allowed
- Certificate with a unique ID, verifiable online at lexfolio.in/verify-certificate/
- This is a certificate of completion issued by Lexfolio, not a degree, diploma or professional qualification
This course is for education and general information, not legal advice for a specific case. Law as on 7 November 2026. For your own case, consult a lawyer or your District Legal Services Authority (NALSA helpline 15100).
Access: after payment, open My account > Courses and start learning. Lifetime access.
Access: after payment, open My account > Courses (or the course page) and start learning. Lifetime access to this course.
Free guides for this course
- Legal notice before a consumer complaint: when needed and sample format
- Refund for a defective product bought online: your rights
- Flight cancellation and delay: refund and compensation rights in India
- Consumer court fee and jurisdiction: district, state or national
- How to draft a consumer complaint: structure and sample wording
- After the order: enforcement of consumer orders and mediation (sections 71 and 72)
